We are sorry you are experiencing an issue with a supplier.
Any parts you purchase are contractually between yourself and your chosen independent supplier.
To discuss any issues (including delivery, returns, issues and updates) with your order,
please contact the independent supplier by telephone, email,
message via the BreakerLink
quotes system or send them a letter, and they will be able to assist.
You can locate your suppliers contact details from your email/text quotes or by viewing your quotes online.
First of all contact the supplier directly to request an update.
You will find your suppliers contact details from your email/text quotes or by viewing your quotes online.
Alternatively, depending how you paid, contact your card company, PayPal or check your bank statements.
If the part has not yet arrived please first of all check that payment has left your debit/credit
card or PayPal.
If payment has been taken, please contact your supplier and ask if your part has been dispatched.
If yes, ask your supplier
for the courier name and consignment number/tracking number and estimated arrival date.
If payment has not been taken, please contact your supplier to check the current status of your order.
Please note: As suppliers arrange delivery independently from BreakerLink, we cannot provide any updates regarding delivery.
As per our terms and conditions and as advised on our website, any part purchased is
contractually between the customer and the supplier.
BreakerLink are legally unable to assist in any disputes.
For any purchase you do have legal rights. For further help and legal assistance please visit Citizens Advice for:
With any items that have been returned or cancelled, and you are awaiting a refund,
please call your supplier directly to check that the refund is being processed. To track your refund,
please request your supplier to email, text (picture message), or fax you a copy of the refund slip.
Please note: Any potential refunds are not processed until parts are returned to, and inspected by,
the supplier first. Suppliers have up to 14 days to process a refund from receipt of goods. Once the
refund has been processed, refunds can take several days to clear as per banking timescales.
As per our terms and conditions and as advised on our website, any part purchased is
contractually between the customer and the supplier.
BreakerLink are legally unable to assist in any disputes.
For any purchase you do have legal rights. For further help and legal assistance please visit Citizens Advice for:
Please call your supplier as soon as possible (we advise within 7 days) to report you have received an
incorrect part.
You must
provide your supplier with full details of why the item is incorrect. Please ensure you have as
much information as possible (i.e. make, model, year, part, type, any numbers on the item). We
recommend you contact a main dealer who may be able to advise you further. The registration
number of the donor vehicle, if available from the supplier, may be useful.
Once you have called your supplier, we also suggest you send your supplier full details in written form.
Including images may support your explanation. Your supplier will then investigate this issue and
will advise you further.
Please note: Any potential refunds are not processed until parts are returned to, and inspected by,
the supplier first. Suppliers have up to 14 days to process a refund from receipt of goods. Once the
refund has been processed, refunds can take several days to clear as per banking timescales.
As per our terms and conditions and as advised on our website, any part purchased is
contractually between the customer and the supplier.
BreakerLink are legally unable to assist in any disputes.
For any purchase you do have legal rights. For further help and legal assistance please visit Citizens Advice for:
Please call your supplier within 24 hours from when you received the part. You must provide
your supplier with full details of the damage to the part and also include details of the packaging.
Once you have called your supplier, we also suggest you send the supplier full details in
written form. Including images may support your explanation.
We advise in our terms: ‘It is recommended that all goods be inspected upon delivery before signing.
If goods prove to be damaged, contact the supplier immediately. If parcels opened on arrival and
found to be damaged, please sign the POD as DAMAGED and please also sign for parcels as DAMAGED,
if the driver will not let you open packaging.’
The supplier will then investigate this issue and will advise you further.
Please note: Any potential refunds are not processed until parts are returned to, and inspected by,
your supplier first. Suppliers have up to 14 days to process a refund from receipt of goods. Once the
refund has been processed, refunds can take several days to clear as per banking timescales.
As per our terms and conditions and as advised on our website, any part purchased is
contractually between the customer and the supplier.
BreakerLink are legally unable to assist in any disputes.
For any purchase you do have legal rights. For further help and legal assistance please visit Citizens Advice for:
Please call your supplier as soon as possible (we advise within 7 days) to report you have been supplied a faulty part. You
must provide the supplier with full details of the fault. Once you have called the
supplier, we also suggest you send the supplier full details in written form. Including
images may support your explanation. The supplier may require that you obtain an independent
assessment from a technician about the part verifying the fault.
The supplier will then investigate this issue and will advise you further.
Please note: Any potential refunds are not processed until parts are returned to, and inspected by,
the supplier first. Suppliers have up to 14 days to process a refund from receipt of goods. Once the
refund has been processed, refunds can take several days to clear as per banking timescales.
As per our terms and conditions and as advised on our website, any part purchased is
contractually between the customer and the supplier.
BreakerLink are legally unable to assist in any disputes.
For any purchase you do have legal rights. For further help and legal assistance please visit Citizens Advice for:
